Refund Request for Double Deduction:

• Borrowers may request a refund in the event of a double deduction of EMI for a due date.

• To initiate a refund request, borrowers must contact our customer support team at redressal@evfinserv.com within 2 days of the debits from their account.

• If the refund request is deemed valid, resolution will be provided within 3 working days.

• If eligible for a refund, the processing will occur within 7 days of resolution.

• The refunded amount is expected to reflect in the customer’s account within 10 days from the date of the refund.

Payment Failure and Automatic Refund:

• In the case of payment failure (where payment is not received by EV Finserv), but the amount is deducted from the customer’s bank account, the payment gateway will automatically refund the amount in accordance with their policy.

• Customers facing this issue can contact the payment gateway’s customer support team for a prompt resolution.

Note:

All refund requests are subject to validation by EV Finserv, and decisions will be made based on the merit of each individual case. Customers are encouraged to reach out to our customer support team for any concerns or inquiries regarding refund processes.